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CVE-2020-12441

Critical Vulnerability: CVE-2020-12441 — ivanti — desktop\&server_management, service_manager_heat_remote_control

Denial-of-Service (DoS) in Ivanti Service Manager HEAT Remote Control 7.4 due to a buffer overflow in the protocol parser of the ‘HEATRemoteService’ agent. The DoS can be triggered by sending a specially crafted network packet.

Sunday, August 16, 2026ivantiVulnios Threat Intelligence
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Vulnerability Snapshot

CVE-2020-12441 is rated CRITICAL — exploitation is trivial or already observed in the wild and impact is severe. Patch immediately, not on the next maintenance window.

Affected technology: desktop\&server_management, service_manager_heat_remote_control.

Executive Summary

Denial-of-Service (DoS) in Ivanti Service Manager HEAT Remote Control 7.4 due to a buffer overflow in the protocol parser of the ‘HEATRemoteService’ agent. The DoS can be triggered by sending a specially crafted network packet.

Why It Matters

CVE-2020-12441 is rated CRITICAL severity, requiring immediate attention from security teams.

CVSS Base Score: 9.8/10

Affected Technologies

Vendors: ivanti

Products: desktop\&server_management, service_manager_heat_remote_control

🛡️What Defenders Should Check

  • Check if you are affected — Review your asset inventory for products listed in CVE-2020-12441.
  • Apply available patches — Visit vendor advisories for the latest security updates.
  • Monitor for exploitation — Check your SIEM/IDS logs for related indicators.

    • Use Vulnios to continuously monitor your exposure to CVE-2020-12441 and similar vulnerabilities.

    References & Sources

  • https://forums.ivanti.com/s/article/Release-Notes-for-DSM-2020-1
  • https://insinuator.net/2020/06/security-advisories-for-ivanti-dsm-suite/
  • https://forums.ivanti.com/s/article/Release-Notes-for-DSM-2020-1
  • https://insinuator.net/2020/06/security-advisories-for-ivanti-dsm-suite/

    • How Vulnios Detects This

    Vulnios scans for this vulnerability using Trivy and Grype for SBOM-based CVE matching and Vulnios CVE feed continuous monitoring against your asset inventory. Run a scan against your environment to see whether you are exposed; findings are linked back to the original CVE record so triage starts with the patch path already known.

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    Affected Products

    desktop\&server_managementservice_manager_heat_remote_control

    Sources

    Related Threat Alerts

    Frequently Asked Questions

    What is CVE-2020-12441?

    CVE-2020-12441 is a critical-severity vulnerability tracked under the Common Vulnerabilities and Exposures program. Denial-of-Service (DoS) in Ivanti Service Manager HEAT Remote Control 7.4 due to a buffer overflow in the protocol parser of the ‘HEATRemoteService’ agent. The DoS can be triggered by sending a specia

    Am I affected?

    Check whether your environment runs desktop\&server_management, service_manager_heat_remote_control. If you operate any of those, treat yourself as in scope until you have evidence otherwise. A Vulnios scan will identify the exact assets carrying the affected version.

    How urgent is the response?

    Critical: do not wait for your normal patch cycle. Verify exposure today, apply the vendor patch immediately, and add detection rules for any post-exploit indicators.

    How do I remediate?

    Apply the vendor patch listed in the upstream advisory linked under Sources. If the patch is not yet available, follow the vendor-supplied workaround (often a config flag or feature disable) and add detections for the published exploit pattern in your SIEM. Re-scan after the patch lands to confirm the finding clears.

    Where can I track exploitation activity?

    Watch CISA's Known Exploited Vulnerabilities catalog for CVE-2020-12441. Cross-reference with public exploit databases and your own SIEM/IDS for indicator-of-compromise patterns. Vulnios tracks KEV status automatically and surfaces it on the asset findings view.

    How does Vulnios help with this?

    Vulnios continuously cross-references your asset inventory against the live CVE feed (NVD, vendor advisories, CISA KEV, and curated OSINT). When a new CVE matches your environment, you get a prioritized finding with the severity, KEV status, exploit-prediction (EPSS), and a direct path to the vendor patch. You can start a free scan from the homepage.

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